The Influence of Knowledge Management on Employees Performance (Case Study on Technician at PT. Telkom Akses Solo)

Abstract

Knowledge is very important to be managed in the era of globalization. Applying Knowledge Management will be able to provide great contribution. This research aims to determine the influence of Knowledge Management that divided into 4 variables which are socialization, externalization, combination, and internalization either simultaneously or partially on Employee Performance (Technician) at PT. Telkom Akses Solo. This research uses quantitative methods and questionnaires as data retrieval tool. This study uses multiple regression techniques and data processed using Microsoft Excel or IBM SPSS 22. The Results have shown that socialization, externalization, combination, and internalization have a significant effect on employees performance either simultaneously or partially. Keywords. Knowledge management, socialization, externalization, combination, internalization, performance measures